You may or won’t have heard of the term “customer advocacy.” Here is defined as a specialized style of customer support where companies take care of “what is healthier for his or her customers.” It sort of feels desire to should be that way, right? Unfortunately, all too often that isn’t the way customer support is performed but rather the company’s own interests are priority over the shopper.
In recent years however, progressively more businesses have began to recognize the vital importance of shopper advocacy and feature started implementing strategies that attention more at the customer. i actually feel social media is a giant consider this move. due to social media, the client has much greater power and leverage to steer others, whether for good or bad, than ahead of the times of social media.
In the subsequent infographic, App Data Room presents a statistical argument for customer advocacy.