Fastly says Internet outage was triggered by a customer changing a setting – USA TODAY

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Fastly says a software bug activated by a customer update was responsible for a global internet outage taking down several websites on Tuesday.

In a statement posted on Fastly’s website by Nick Rockwell, the cloud company’s senior vice president of engineering and infrastructure, Fastly updated software on May 12 introducing a bug triggered under “specific circumstances.”

On Tuesday, Fastly said a customer pushed an update to settings activating the bug, which then led to 85% of the company’s network to return errors, Rockwell said.

Fastly disabled the configuration that caused the outage that knocked out access Tuesday to multiple websites, including Reddit, Amazon, The New York Times and USA TODAY for about an hour.

“Even though there were specific conditions that triggered this outage, we should have anticipated it,” Rockwell said.

Rockwell said that the company was deploying a bug fix as soon as possible and that it would investigate why the bug wasn’t discovered earlier.

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“We provide mission-critical services, and we treat any action that can cause service issues with the utmost sensitivity and priority,” Rockwell said. “We apologize to our customers and those who rely on them for the outage and sincerely thank the community for its support.”

Follow Brett Molina on Twitter: @brettmolina23.

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Fastly says Internet outage was triggered by a customer changing a setting – USA TODAY

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